MAN 407 – Quality Management
MAN 407 – Quality Management; Weekly hours: 2+1, ECTS: 5
This course will focus on Quality concepts and philosophies in organizational processes. By this focus, it will present a general framework for creating a superior performance as a final organizational output. The intent of the course is to help students in understanding the basic framework for studying quality management, narrower and broader definitions of quality and the result of its application, the functions of quality management for organizational performance and competitiveness. In this context, particular attention is paid to the following aspects: the principles of quality management, quality principles, the quality imperative: the economic imperative – the social imperative – the environmental imperative – the challenge for service organizations, as well the barriers to quality in organizations. It also emphasizes the importance of the system approach in managing quality, and in this context quality management with ISO 9000, and How ISO 9000 made us think about quality. The program provides an overview of Total Quality Management (TQM), Deming philosophy and gurus of TQM and Six Sigma as a strategic concept.