The IT Unit at the International Balkan University is a vital department responsible for overseeing and managing the university's technological infrastructure. This office ensures that all IT-related services run smoothly and efficiently, providing essential support to students, academic staff, and administrative personnel. Key responsibilities of the IT Unit include system development, network administration, hardware maintenance, and technical support. The unit is composed of a dedicated team of professionals who collaborate to enhance the university's digital environment and ensure the reliability and security of all IT systems.

Job Description

 Key Responsibilities of IT Unit Office

1. System Development and Maintenance:

   - Develop, test, and maintain various web applications and systems used by the university.

   - Ensure the integrity and optimal performance of the university's databases and web platforms.

   - Write clean, scalable code and conduct code reviews to maintain high code quality.

2. System Optimization and Troubleshooting:

   - Monitor and troubleshoot IT systems to ensure smooth operation and minimal downtime.

   - Perform regular updates and patches to maintain system security and compliance.

   - Optimize system performance and resolve technical issues promptly.

3. Network Management:

   - Manage and maintain the university's network infrastructure, including local servers and virtual machines.

   - Set up and manage network security measures such as firewalls and VPNs.

   - Ensure reliable and efficient network access for academic and administrative functions.

4. Hardware Maintenance:

   - Install and configure computer systems, servers, and another IT hardware.

   - Perform preventative maintenance tasks to ensure hardware longevity and functionality.

   - Diagnose and troubleshoot hardware malfunctions and system errors, providing timely repairs or replacements.

5. Stakeholder Interaction and Support:

   - Work closely with students, academic staff, and administrative personnel to understand their IT requirements.

   - Provide technical support and training to stakeholders as needed.

   - Document and communicate solutions for recurring IT issues to improve overall efficiency.

6. Project Management and Collaboration:

   - Participate in the full software development lifecycle, including requirements gathering, planning, development, testing, and deployment.

   - Manage project timelines and deliverables to ensure successful project completion.

   - Collaborate with cross-functional teams to implement new technologies and enhance existing systems.

7. Security Management:

   - Implement and manage security measures to protect university data and IT systems.

   - Ensure compliance with security policies and procedures.

   - Monitor and respond to security incidents to mitigate potential risks.

8. User Support and Training:

   - Provide end-user support for hardware and software issues.

   - Conduct training sessions for staff and students on proper usage and maintenance of IT systems.

   - Develop and distribute documentation and guides to assist users with common IT tasks.

Contact Info

hello@ibu.edu.mk

it@ibu.edu.mk